Refund Policy

Refund eligibility depends on the agreed proposal, work already completed, third-party costs and applicable law. Any deposit, milestone payment, cancellation terms and refund conditions should be stated in the signed proposal or service agreement before work begins. Third-party fees that have already been incurred may not be recoverable. Contact the team promptly if you have a concern about a payment. This starter policy must be aligned with your final commercial terms and reviewed before publication.